Air Travel in the Digital Age: How to Optimize the Traveler Experience
By Lee Pittman
The airline industry is one of the most heavily regulated and competitive industries in the world. With so much technology involved, it’s no wonder that delivering an exceptional customer experience is a priority for many airlines.
But with new trends influencing customer expectations, growing pressure in a fast-changing environment, and the sheer number of digital and in-person touchpoints that can affect the traveler experience, how do you make sure you are providing the best experience possible?
By utilizing mobile applications, digital screens in airports, and in-flight entertainment options like streaming services or built-in systems on planes, companies are ensuring that travelers will have access to all of the information they need throughout their journey — without ever sacrificing quality or convenience along the way.
Learn more about why travelers are placing pressure on airlines, the trends impacting the traveler experience, and how airline companies can deliver a better experience in our whitepaper: Getting from Point A to Point B: Elevating the Traveler Experience.
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