Information Design for
Employee Experiences
CASE STUDY
Employee portals — sometimes called intranets or employee self-service portals — offer a way for teams to stay connected and updated about an organization’s goings-on.
Our client is the largest coffeehouse chain on the planet and as such, has hundreds of thousands of employees and thousands of stores worldwide. With that many constantly moving parts, they were in need of an employee portal for all in-store employees and managers that would provide a suite of functions – handbooks, onboarding, benefits, training, policies, and time keeping as well as on-the-job support like new recipes, store layouts, and store layouts, and marketing promotions.
Content Bloom was brought in to help build their next generation employee portal. We delivered not only a robust, centralized system to manage content across the organization, but a fluid information experience within the portal.
Continue reading to learn how an optimized employee portal can help your organization:
- Understand your system’s users and their pain points
- Ensure your employees have self-service access to all of the information necessary to do their jobs
- Provide accurate, relevant information from multiple sources in a singular search experience
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