SLA Compliance with
Managed IT Services
IT often underpins the business engine, leaving no wiggle room for unresolved issues, overlooked day-to-day tasks, a lack of business continuity, non compliance, or a dissatisfied user base.
Managed IT services like ours are a way for companies to outsource their technical needs. In the case of our client, that means a fully managed solution which offers a multi-tier approach to delivering 24/7 help desk support.
As a top 10 banking and financial services corporation in North America and Canada’s largest bank by assets, our client, like all large financial institutions, employs an official managed IT services contract for their enterprise software and business critical applications to ensure round the clock security and compliance.
With our team actively monitoring and remediating any potential issues, we enable and empower our client to focus on bigger goals.
Continue reading to learn how our managed IT services:
- Successfully mitigate day-to-day online delivery concerns
- Achieve and maintain 100% SLA compliance
- Set the stage for future-proofed IT services
More Client Stories
Moving to the Sitecore Digital Experience Platform
How we migrated a multi-billion dollar energy company's digital platform to enable headless flexibility and a cloud-based framework in just 24 weeks.Read the case study
Streamlining processes for the Siemens digital supply chain
We restructured how the Siemens service desk processed content requests, leading to a 65% increase in productivity levels and an all time high user satisfaction rating.Read the case study
Using a data driven strategy to create seamless user journeys
We empowered Athletigen with the data needed to make informed decisions about how to improve their online experiences, resulting in 323% more conversions.Read the case study